This policy explains how the SlateOG Pro subscription is billed, how to cancel, and our refund terms. Payments are processed by Razorpay.
SlateOG Pro is offered as a recurring subscription (monthly or annual, as shown on our Pricing page). Your subscription renews automatically at the end of each billing period using your chosen payment method, until you cancel. The applicable price and billing cycle are shown before you confirm your purchase.
You can cancel at any time from the account menu inside the app (Account → Cancel subscription). When you cancel:
SlateOG Pro is a digital service billed per period. We do not offer refunds for subscription payments, including for partial billing periods or time already elapsed on an active subscription. When you cancel, you keep full Pro access until the end of the period you have already paid for, rather than receiving a pro-rated refund. If you believe you were charged in error, please contact us (see section 4).
If a renewal payment fails, your subscription may be paused and your account may move to the Free plan until payment succeeds. If you believe you were charged in error, contact us and we will investigate promptly.
If we change Pro pricing, the new price applies to renewals after we give you notice. You can cancel before a renewal if you do not wish to continue at the new price.
Approved refunds are returned to the original payment method through Razorpay. Depending on your bank, it may take several business days to appear.
For any billing, cancellation, or refund question, please reach us via our Contact page and include the email address on your account.